Senior Platform Engineer
bKash LimitedMay 2024 – Present
- Drove incident management, production troubleshooting, and resolution across multi-environment platforms using Prometheus, Grafana, and New Relic.
- Led root cause analyses and post-mortems, embedding continuous improvement into team culture.
- Contributed to talent expansion through technical screening, onboarding, and mentoring initiatives.
- Collaborated with development, QA, and operations teams to optimize system stability and performance.
- Led and mentored engineers, guiding them through tools, practices, and processes while removing blockers.
- Authored and maintained technical documentation, SOPs, troubleshooting guides, DR playbooks, and platform configuration docs.
- Planned roadmap items focused on MTTR, MTBF, SLA, SLO, SLIs, and DORA metrics.
- Prepared production activity plans and change management procedures for rollout, rollback, and recovery.
- Proactively diagnosed and resolved application reliability issues through performance analysis and telemetry-driven insights.
- Conducted chaos engineering and resiliency testing to validate fault tolerance and recovery capabilities.
- Architected enterprise projects including Tyk API Gateway, Redis cluster, central SQL and NoSQL solutions, and Rancher cluster management.